Claim My Deal FAQ Support

WELCOME TO
HONOR REWARDS

Go Beyond with Honor. Simply insert your IMEI number below to claim your free HONOR reward.

Enter Your IMEI Number

Your 15-digit device IMEI unlocks your exclusive HONOR reward.

*Limited gifts available. While stocks last.

How to find your IMEI number:

  • Dial *#06# on your phone
  • Settings → About Phone
  • Check device packaging or SIM tray

Frequently Asked Questions

Find answers to common questions about your HONOR reward claim

If the address needs updating, you must send an escalation email to 📧 claims@honorrewards.co.za

To track your parcel, please go to https://thecourierguy.co.za/tracking/

Email inquiries are processed on a first-come, first-served basis, and you can expect a response within 2 working days.

The customer will receive 3 to 4 automated notifications from The Courier Guy per delivery via WhatsApp, SMS, or email:

Delivery: If nobody was at the delivery address to accept the parcel, The Courier Guy will take it back to the nearest Kiosk and re-attempt the delivery within 24 hours. They will re-do a maximum of 3 attempts before returning the parcel back to HONOR.

Collection: The Locker delivery stays securely stored for 36 hours for the customer to pick it up using your unique PIN. If the customer misses the collection window, the package is returned to the nearest PUDO Kiosk or Depot for manual collection. It is held there for about two weeks before returning the parcel back to HONOR.

The customer will have to reach out to 📧 claims@honorrewards.co.za to make further arrangements if they miss all delivery and collection re-attempts.

Delivery: Yes. If the customer is receiving the parcel at home, the receiver must have the one-time PIN sent from The Courier Guy to receive the parcel.

Collection: Yes. If the receiver is collecting on the customer's behalf, from the selected PUDO Locker, they must have the unique PIN sent from The Courier Guy to access the Locker.

Check if the customer qualifies for a gift according to the campaign dates.

If you believe you qualify but cannot claim, email 📧 claims@honorrewards.co.za for assistance. Include the IMEI number of the device you tried claiming for as well as the tax invoice receipt at point of purchase.

Please kindly send an email to 📧 support@honorrewards.co.za with the IMEI number of the phone you purchased and when you purchased it, and include the information about the faulty device. A HONOR rep will then reach out to you to see if we can assess the faulty device.

Unfortunately, we do not swap gifts based on the color of the item as we usually do not have more than 1 color in the gift. (What the customer receives is what they get)

To track your parcel, please go to https://thecourierguy.co.za/tracking/